Return Policy

Refunds

Our refund policy is valid for 14 days. If 14 days have passed since your delivery date, we regret to inform you that we cannot provide a refund or exchange. To be eligible for a return, your item must be unused (in new condition) and in the same state as when you received it. Additionally, it must be in its original packaging.

Returns

To initiate the return process, please contact us at timing@masterywatches.com for guidance. All returns should be shipped using your country's postal service. Please keep your postal receipt as proof of return. You will be responsible for covering the return shipping costs.

We highly recommend insuring the package and ensuring it is adequately protected during transit, including its original packaging. TIMING Masterywatches cannot be held responsible for any items lost or damaged during shipping. Please return the unused/unworn watch along with a completed return form, the original box, and the warranty card. Returns will not be accepted without a return form.

Important Note

To be eligible for a return, the watch must (i) be reported to us within 14 days of delivery; (ii) have a completed return form; (iii) be in its original packaging; (iv) be in new/unused condition. Watches showing any signs of wear will not be accepted.

If you do not fully comply with our return policy, you may not be eligible for a full refund or exchange. We only accept returns for items purchased from masterywatches.com.

Restocking Fees

Certain returns may incur a restocking fee, such as:

If the watch is returned for reasons unrelated to a fault from TIMING, the original FedEx or DHL shipping costs will be charged.

If the returned watch shows signs of wear, including dirt on the strap, enlarged holes, scratches on the clasp, removal of plastic packaging, or shortened straps, additional fees may apply.